How do Missed Opportunities work?

Below are some common questions about Missed Opportunities. Have a question about Missed Opportunities that’s not covered in our Help Center? Reach out to Support for assistance.

What does the date on the Missed Opportunities report represent?
The date on Missed Opportunities report shows the time when user left the room without sanitization.

Why didn’t my tag pick up?
For each dispense event or scan, the dispenser has multiple opportunities to catch the tag's chirp. However, if for some reason something happens to impede a chirp, then the tag’s signal may be affected causing the dispenser to miss the tag. If it is missed and the dispenser doesn’t see the tag at all then the event would show up in the Unassociated Users report instead. More information on signal strength can be found here.

Similarly, tag names only register in reporting if the tag is registered to the Organization. If you are using a tag that is not registered in your org, those tags will not have names and will show up in Unassociated Users instead.

A dispenser captured multiple scans last night/this morning which all had my tag associated, but no missed opportunities registered in the app. Why?
This happens when your tag was inside the room through out the duration. A missed opportunity gets registered only when the tag that was detected in previous scan(s) is not found in latest scan. If the dispenser keeps detecting the tag in the scan calls it will not be registered as missed opportunity.  Since the tag never left the room, no check out event was performed and no Missed Opportunity was reported.

Can you define what "enter" and "exit" of the room mean? What is the app looking for or at in that regard?
In a room there is a dispenser which scans its area when motion is detected. When a tag shows up in a scan that person has “checked in” the room.  For systems which require sanitization upon entry, this check in is what prompts the system to look for a corresponding hygiene event.  A user is "checked out" of a room when the system confirms the user is elsewhere - in another room, hallway, etc.   Insights will only assign a missed opportunity after the tag is checked out and there were no hygiene events within the correlating opportunity window (in systems where hygiene is monitored upon exit). 

When does one missed opportunity “window” end and another begin? 
There are no time-dependent restrictions between check-in, check-out time or sanitization events per dispenser logic. A tag can only be checked into one room at a time. Therefore, if a tag is placed within range of two rooms then checking in to Room 2 will force it to immediately check out of Room 1.

If a user was away from her desk with the tag in range of the dispenser for two hours (or more), would it register multiple missed opportunities?
If the tag is within range of the dispenser and doesn't check in to another room, it should register one missed opportunity - one check in and one check out, therefore one “session.” However, if the tag was placed between two dispensers then the tag could bounce between the two dispensers, checking itself in and out of both and prompting multiple missed opportunities.  This is highly unlikely, though, as dispensers have a limited scanning field.

My tag was within range but the dispenser did not wake up to scan it. Why?
Only motion activation or an actual sanitization event will prompt scanning, depending on the room type configuration of the dispenser. For example: opening a door to check on a patient is not the same as entering a room, and so a Missed Opportunity would not be counted if the user did not pass within range of any dispensers in that room.