đź“„ Alert Level Indicators
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Alert Level Indicators


This page provides examples of how our app analyzes the data from your dispenser network. Alerts are configured to display in app as well as within email notifications. The details below pertain to the application alerts within the Mirador system. 

For information on LED Alerts on the dispenser, see Guardian™ Scan Parameters & Notification Settings.


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Liquid Volume

The system will log the number of times the dispenser has been activated. The estimated measurement of available liquid (dispense events remaining) will be decremented with each successful event via Insights.

 

  • ABHR - 937.5 events per container
    • 750 mL of ABHR alcofoam per cartridge
    • 0.8 mL of ABHR is dispensed per event
    • 750 mL / 0.8 mL = 937.5 events per container, rounded down
  • Soap - 750 events per container
    • 750 mL of soap per cartridge
    • 1 mL of soap is dispensed per event
    • 750 mL / 1 mL = 750 events per container

 

The dispenser will begin to alert for liquid replacement when volume drops below recommended thresholds.

  • Insights presents a warning color which displays the Sanitizations Left as yellow when the liquid indicator registers 200 dispenses remaining - “Low” status - indicating that it’s time to arrange replacements
  • Insights presents a warning color which displays the Sanitizations Left as red when when the liquid indicator registers 50 dispenses remaining - “Critical” status - indicating that liquid should be refilled as soon as possible
  • Countdown restarts when the liquid is refilled

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Battery Consumption

Insights uses an Exponential Moving Average (EMA) filter to determine the applicable Battery Status alert level. The system will monitor the battery voltage for indications of battery health:

  • The system will begin to alert for battery replacement when voltage drops below recommended threshold of 5.3 – 5.0v
    • Insights presents a “warning color” which displays the Battery Status as yellow when the dispenser sends its first low power indicator at 5.3v - indicating that it’s time to arrange replacements
    • Insights presents a “warning color” which displays the Battery Status as red when the dispenser sends a low power indicator of 5.0v - indicating that battery failure is imminent, and the batteries should be replaced as soon as possible
  • Low battery alerts will cease when batteries are replaced

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In instances where battery voltage oscillates between thresholds, the EMA can display variances between the Battery Status (ex. Dispenser Status Report) and the raw Voltage (V) (ex. Management/Dispensers) readings. These intermediate readings are expected behaviors and are short-lived, resolving themselves as battery life declines further into each threshold.


It is important to note that our Alert Levels are set based on optimal system functionality, not just of the dispenser itself.  It takes a certain amount of power for a dispenser to maintain its connection to the cloud application; Low and Critical thresholds are set based on the power required for the dispenser motor to function (for it to dispense liquid) as well as maintain its online connection.

This means that dispensers may continue to dispense liquid after its connection to the cloud is lost due to low power. ​See 📄 How often will I need to change dispenser batteries?for more information.



Last Message Time

The system will monitor dispenser activity to ensure the Wi-Fi connection is maintained:

  • The dispenser sends hourly updates of status to the web application when in sleep mode or during times of user inactivity
  • The application presents a “warning color” which displays the Last Message Time as red when inactive for two hours or more, indicating a drop in connectivity

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It is important to remember that the Last Message Time includes any activity for the dispenser, including SOL (sign-of-life) transmissions.  If the Last Message Time indicator is red, meaning that it is offline, no updates from the dispenser are being communicated to the application.

  •  â€‹The dispenser may continue to dispense liquid, depending on battery life, while the dispenser is offline.  This means that users can continue sanitization, and ensures coverage for infection reduction, during times when the internet might go down due to emergency or other unforseen outages.
  • No status updates or dispense events will be recorded to the cloud application while a dispenser is offline.