Inactive & Unregistered Users
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Inactive Users
Over time, users will come and go within Insights due to changes in role, requirements, or employment status. Any time a user no longer requires a badge and login, that user can be disabled within Insights. Reports and views relevant to all users will filter out inactive users for the timeframes that were applicable for that user, though these records can be included by clicking the Include Inactive? button in the navigation pane.
If a user is deactivated but their tag is not collected/disabled, the tag will continue to appear in applicable reports as an unregistered user (see below). These tags can be assigned to the user, if you know - or can identify - who the tag belongs to, or they can be deactivated if they should be taken out of the field.
Unregistered Users
Occasionally, events reports may display events which show a blank or missing entry in the User column. This means that the event was captured by someone without a tag. These records can be filtered out by checking the Include Unregistered Users? checkbox in the navigation pane.
- In Dispenser reports this indicates that either a Mirador user from another department / organization or a user who is otherwise not assigned to your organization, like a patient or family member, has used the dispenser.
- In Compliance reports this indicates that a tag has been distributed to a user but not entered in the system. Missed opportunities can only be registered if a tag is captured by a dispenser.
In instances where a tag is captured but has not yet been assigned to a user, the Staff User field displays the MAC Address for the tag that the dispenser has captured. This allows you to trace the “travelling” tag and assign it in Insights.
You can monitor for this scenario directly using the Unassigned Tags report.
Related Articles
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