How does Compliance work?

Though more specific Dispenser, Tag, and Group settings are covered elsewhere in the Guide, here are a few of the most common questions we receive about how the system works, and a bit of detail on how we seek to answer them!

We can broadly group the activity that a dispenser captures into two categories within the app: Sanitization Counts and Compliant Events.  You can see both groups tracked within multiple reports and dashboards within the app. 

Understanding Terms

A Count is logged when liquid is dispensed from any given unit within your network.  The biggest distinction between a “count” and “compliance” is that a count includes untagged dispenses, like those from family or patients. This is a great way to measure use of dispensers, which is why those reports are housed separately under the Dispenser Activity tab.

A Compliant Event is defined as a room entry or exit with an associated dispense event that occurs before or after the pre-defined Compliance Duration window for a given user with an assigned tag.  

In practical application, this means that each of the following components must be present for the system to recognize compliance:

• The applicable modules must be enabled
• The dispensers in compliance-monitoring areas must be placed at the point of care and be provisioned to capture motion detection
• Group settings must be provisioned at the desired compliance level
• An active user with an active tag assigned to that user

To capture compliance:

1. User enters (or exits) a room, wearing the tag as recommended, within the compliance thresholds determined by your organization
2. User is captured by motion detection
3. User sanitizes within the compliance threshold and a compliant event is logged

If a dispenser determines that a tag (the user) was within dispensing range but does not register a compliant event for that person, then it is logged within Insights as a Missed Opportunity. 

 Data for compliant events and missed opportunities are housed under the Staff Activity tab when compliance is enabled.

Sample Calculations

In the screenshot below we’re using cards from the Administrator Dashboard as example numbers, though these formulas are applied throughout Insights. To make our example formulas simple, let’s abbreviate each value:

• Compliant Events >> C value
• Missed Opportunities >> M value

The Compliance Average is the ratio of compliant event (C) to the sum of compliant events & missed opportunities (C+M) expressed as a percentage.

Common Questions About Compliance

Just like how our Mirador Guardian™ dispensers can capture and organize counts relative to each user’s tag, the system is always on guard for opportunities to help you expand and improve compliance rates across your facility. We don’t stop at simple math, though – just under the surface there are a lot of practical scenarios to consider! For example:

• What happens if someone needs more liquid and triggers the dispenser twice – does that count as two compliance events? 
  If you are the only tagged user at the dispenser, it should not factor into compliance. The app will consider other users as applicable. Either way, though, it would factor into dispense counts so that we can accurately monitor the liquid usage.
  
  
• What happens if my colleague triggers the dispenser right after I do – will we both have a sanitization assigned to us? 
  Yes, you both will!  The difference between this example and the one above is that we’re also taking your tags into consideration here.  If there are two sanitizations with two tags in each, the system recognizes that.
  
  
• What happens if someone without a Mirador tag uses the dispenser – do those encounters “mess up” our numbers? 
  They do not!  In fact, Untagged Events are incredibly helpful for seeing how often a dispenser is used, and where the “hot spots” are within your facility.
  
  
• What about dispensers in hallways or lobbies?
  Our dispensers are intended to be a comprehensive solution that works in a variety of facility structures and room types.  Dispensers can be configured into groups which specifically monitor for entry and exit criteria, while public area configurations do not. This ensures that all the relevant data regarding heat maps and usage is captured without negatively impacting user compliance.
  
  
• What happens if I sanitize when I walk into a room, but I’m in there for a while?  Is there a timer on the dispenser?
  Your interactions with patients do not operate on a strict timer, so neither do we.  We have technology in place that “checks you in” and “checks you out” of a zone as you interact with the space, ensuring that missed opportunities do not accrue simply by proximity alone. However, if a tag is left in a room for 
            1) more than one hour and the room has no motion detection triggered - i.e., the room is empty - or 
            2) more than 24 hours of continuous check in 
  then the tag will be checked out, as these are likely indications that the tag was dropped.
  
  
• What happens if I walk past a dispenser and don’t sanitize because I don’t need to?
  There are a few different scenarios, or use cases, in play for this concept.  As above, if the dispenser is in a public area, it will be configured appropriately - you can walk past public dispensers without needing to dispense at each one!  Most importantly, though, the technology is built to reflect real life, where context is critical:  Are you checked into a room? Did you sanitize recently (within the last minute) in another space? Etc.  We have created a web of use cases within the app that helps recognize the need and separate it from the myriad of behaviors that might occur as you, colleagues, patients, and family move within the space.  

Our amazing team has worked extensively on these problems, and more, to ensure that we can solve for each of these scenarios in a way that still eliminates manual tracking – allowing your team to focus on the care they provide, not on additional paperwork!